The information that we gather from you helps us to personalise and improve the experience that you have when visiting our site.
We hold and use information about you in your capacity as a member, a supporter, or in any other role. We will also use information to protect against and prevent fraud or abuses of our website.
We receive a number of types of information. They include information that you provide, automatic information that we receive whenever you interact with the site and email information. We use ‘cookies’ and whenever your web browser accesses our site we obtain certain types of information. You can visit our website anonymously, although we cannot personalise your experience if you choose to do this.
We are committed to responsible management of personal information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The John Muir Trust is registered on the UK Data Protection Register, reference number Z7063675 (see www.ico.gov.uk).
Information we collect about you
We collect information about you when you:
• visit our website, and other sites accessible from the website.
• join as a member, renew your membership, buy products or register on the website.
• participate in customer surveys and questionnaires, promotions and competitions.
• contact us in writing or email.
Using your information
Collecting your personal information helps us to recognise what you need from us. We may use your information to:
• provide online content or services; requests and enquiries.
• manage and improve the website; inform you of important changes to the website.
• understand your browsing/shopping behaviour to develop and improve our products.
• manage member and customer surveys and questionnaires; promotions and competitions.
Your personal information is secure with us and will never be released to third party companies for their marketing purposes.
Disclosing your information
We will never disclose your information to anyone outside our company except where we have your consent or required or else permitted to do so by law. Generally we will only use your information internally, however we do employ third parties to fulfil some of our operational functions; some of these companies may be given access to customer information in order to perform their functions, they will not use the information for any other purpose.
In order to comply with current legislation, we use a system of classifying the different types of cookies which we use on the website, or which may be dropped by third parties through our websites. The classification uses best practice and clearly explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
If you leave cookies turned on, remember to sign off when you finish using a shared computer.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies.
You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
Third party sites
Storage of information
We will retain your personal information for no longer than we need it to provide our services and/or products to you. We will try to keep personal information which we hold about you up to date, but if you think that we are holding information which is inaccurate or you are otherwise then please contact us to let us know.
Accessing your information
Under the Data Protection Act you have the right to request a copy of the personal information that we hold about you, write to us to obtain a copy at: John Muir Trust, Tower House, Station Road, Pitlochry PH16 5TH. We make a small charge for dealing with any such request: please enclose a cheque or postal order for £10 payable to “John Muir Trust”.
John Muir Trust